Frequently asked questions
Our all-encompassing portfolio of integrated airport hospitality experiences includes Airport Assistance, Limousine Transfer, Airport Lounge Access, and other travel-related resources, including the Trace Me luggage-tracking service.
An Airport Assistance service means you are escorted and assisted to and from your airport ground transportation and the aircraft gate. For departure passengers, our greeter provides assistance from the curbside, through the check-in area in the passenger terminal, past immigration and security areas, and right to the aircraft departure gate. For arrival passengers, our greeter escorts each passenger from the arrival gate to the passenger’s ground transportation, assisting with each necessary formality in between.
Point Links offers express arrival, departure and transit services at over 200 international airports around the world. For more detailed availability of our Airport Assistance services, please visit our global network page and click the destination you require.
Due to varying service resources and facilities at each airport, the service process may differ. However, when you make your booking, we will be able to outline the details and requirements of each service provided. Or, please contact us for the current services available at the particular airport you are interested in.
There is no maximum number of allowed passengers in one booking. However, if there are more than 4 passengers, online booking is not permitted. Please feel welcome to contact us for our special group rates and bookings for more than 4 passengers.
Simply complete the Expression of Interest form on our Elite Membership page, where you can also find out more about our membership scheme.
